Since Testbank.ca is offering non-tangible irrevocable downloadable test banks and solutions manuals we do not issue refunds once the order is accomplished and the product is downloaded. As a customer, you are responsible for understanding this upon purchasing any item at our site. Please download and review the sample before placing the order. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons
Non-delivery of the product
Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department within 48 hours from the order placing date. Otherwise the product will be considered received and downloaded.
Download and unzipping issues
It may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 2 days may result in a refund decline.
Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our support department We keep the right to rectify the error or defect within 24 hours. If any deficiency is approved and we fail to correct it within 24 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.